PRIVACY POLICY
Privacy is important to FRITTA SLU. This policy outlines the practices related to the processing of personal data on FRITTA SLU’s websites, including the type of data collected, tracking, usage, and disclosure.
At FRITTA SLU, we understand that privacy and security of personal data are of vital importance. Therefore, this policy establishes what we do with the information and how we keep it secure. It also explains where and how we collect information, as well as the data protection rights available to the data subject.
This policy applies to those who access and use the services of our website and those who interact with FRITTA SLU on social media (our "Services").
This policy defines our commitment to protecting personal information. We recommend reading our privacy policy before continuing to browse.
This privacy policy was last updated on March 13, 2025.
1. Identification of the Data Controller
In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter GDPR), we inform you that the personal data obtained from the data subject, as well as the data generated in the context of our website's activity, will be processed by:
Company Name | FRITTA SLU |
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Tax Identification Number (N.I.F/C.I.F.) | B12015756 |
Address | CV-20, Km. 8 de Onda 12200 (Castellón) |
Country of Residence | Spain |
fritta@fritta.com | |
Phone Numbers | 964 77 76 00 |
Purpose | Manufacture of glazes and frits for the ceramic industry |
Who is FRITTA SLU’s Data Protection Officer, and how can you contact them?
The Data Protection Officer is responsible for protecting the fundamental right to personal data protection at FRITTA SLU and ensures compliance with data protection regulations. You can contact the Data Protection Officer at the following address:
DPO Contact: dpo@altadiagroup.com
2. General Privacy Principles.
FRITTA SLU collects and processes personal information by adopting the following principles:
- Data is processed fairly, lawfully, and transparently.
- Data is collected for specific, explicit, and legitimate purposes and is not processed in a way incompatible with those purposes.
- Data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
- Data is accurate and kept up to date. Inaccurate data will be updated or deleted.
- Data is retained in an identifiable format for no longer than necessary.
- Data is processed securely using appropriate and effective technical and organizational measures to protect against unauthorized or unlawful processing, accidental loss, destruction, or damage, by implementing suitable technical and organizational safeguards ("integrity and confidentiality").
- We are committed to data protection principles by design and by default.
3. How We Collect Your Personal Data and How It Is Used.
- Directly from the data subject: We may collect personal data when an inquiry is made through contact forms or when an access account is assigned, among other situations.
- From cookies: We may collect information from "cookies" stored on the user's device. Cookies are small data files stored on the hard drive or memory of the device. For more information on the use and purposes of cookies, please refer to our cookie policy.
- Logs: In the context of our website’s activity, we may log certain information and store it in log files when the user interacts with our Services. This information may include the Internet Protocol (IP) address or other device addresses or identifiers, as well as browser type, Internet service provider, etc.
4.Situations Where Our Website Requests Your Personal Data
- When inquiries are made through the contact form or via our email.
- When any of the services and/or products we offer are requested.
5. Purposes for Processing Your Personal Data.
At FRITTA SLU, we process the data necessary to manage and optimize our services and business relationships with our users and customers. Additionally, we use this information to send users advertising relevant to our products and services.
Personal data is collected and processed for the following purposes:
Category of data subjects | Purpose |
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Cookies | a) The website uses technology to install files called cookies on the user’s device. Cookies are used to improve navigation on our website, analyze user navigation, and offer personalized content. In any case, they can be blocked or disabled through browser settings. For more information, please refer to our Cookie Policy. Política de Cookies. |
Usuario de Consultas Web | b) To attend to and respond to communications or requests received either via email or through the contact form on the website http://www.fritta.com/http://www.fritta.com/ |
6. Legal Bases for Processing and the Mandatory or Optional Nature of Processing
The legal bases are linked to the purposes in the previous section according to the letters assigned in the table.
Category of data subjects | Legal Basis for Data Processing |
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Cookies | a) Consent given when accepting FRITTA SLU cookies, except for those considered technical and necessary for the website’s optimal operation. |
Usuario de Consultas Web | b) Consent requested when contacting via the website. The data subject may withdraw consent at any time. In no case will withdrawal of consent condition the provision of other services. |
7. Data Provided Voluntarily by the Data Subject
Category of data subjects | Data Provided by the Data Subject |
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Cookies | a) IP, browsing data, statistics, etc |
Usuario de Consultas Web | b) Name, surname, email, subject, message. |
8. Retention of personal data.
FRITTA SLU only stores your personal data to the extent that we need it in order to use it for the purposes of point 5, and according to the legal basis of the processing thereof and in accordance with the applicable law.
Your personal information will be kept while a contractual and/or commercial relationship exists or while you do not exercise your right of deletion, cancellation and/or limitation of the processing of your data.
Once the relationship with you has ended for any of the reasons indicated, the information will be kept duly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or any type of judicial, legal or contractual liability may arise from its processing, which must be addressed and for which its recovery is necessary. Those data that are processed for direct marketing purposes will be kept indefinitely until the interested party requests their deletion.
Specifically:
Category of data subjects | Conservation period |
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Cookies | a) According to the terms indicated in the cookie policy. |
Usuario de Consultas Web | b) 3 years from the last contact. |
9. Recipients or third parties to whom we may disclose personal data.
9.1 Personal Data may be shared for the purposes established in point 5 in the following cases:
In general for all categories of data subjects, personal data may be shared:
- For the fulfillment of our legal obligations: when disclosure is necessary to comply with our obligations to laws, regulations, legal processes or government requests that affect us.
- For the formulation, exercise or defense of claims or when the courts act in the exercise of their judicial function: In certain circumstances, the disclosure of personal data may be mandatory because it is subject to a requirement, order or judicial citation.
- In sale, merger, acquisition or similar operations: In cases of merger, acquisition, sale of all or a substantial part of our assets or other similar sale transaction, personal data may be transferred as part of that transaction. If this occurs, the data subject will be notified of this circumstance.
- For the provision of services by providers acting on our behalf: Occasionally, we enter into contracts with carefully selected third parties so that they can help us provide the services of the Website, such as:
- Hosting services with the purpose of performing its hosting and email services.
- Computer consulting and web design services: to offer technical support on the code created for the Website
- Aggregated or Non-Identifiable Data: We may share aggregated information or other non-personal information that does not identify the data subject in order to improve the experience of our Services.
9.2 Personal Data may be shared outside the EU, for the purposes established in point 5 in the following cases:
No International Data Transfers are made outside the EEA.
Data Recipients | Category of data subjects | Commission adequacy decision or Adequate Guarantees |
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Newsletter and marketing email management platform (Service provider contracted by the Organization) |
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To carry out the sending of advertising and promotional information of our services, we inform you that the contact data provided will be transferred outside the EU to the servers of Mailchimp (provider of the e-mail marketing platform) belonging to The Rocket Science Group Company, the transfers are made under: 1. the Standard Contractual Clauses of the Commission of art 46 of the GDPR - Information available at: https://mailchimp.com/legal/data-processing-addendum |
Chat management platform (Service provider contracted by the Organization) |
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Virtual infrastructure that includes the management of the online chat according to a ""cloud computing"" model through the services of Zendesk belonging to the Organization Zendesk, Inc. under the binding corporate rules (BCR) according to article 47 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 approved and known as the Zendesk Binding Corporate Rules (""Zendesk BCR"") that establish adequate protection of said personal information and are legally binding for the Zendesk Group. More information at https://d1eipm3vz40hy0.cloudfront.net/pdf/ZENDESK%20-%20BCR%20Processor%20Policy.pdf |
Broadcast list management platform. (Service provider contracted by the Organization |
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The data controller contracts its virtual infrastructure that includes the management of instant messaging services of the WhatsApp Business application according to a ""cloud computing"" model belonging to the Organization WhatsApp Inc. the transfers are made under the Standard Contractual Clauses of the commission. More information at: 1.- https://www.whatsapp.com/legal/business-data-transfer-addendum/?lang=es 2.- https://www.whatsapp.com/legal/business-data-security-terms |
10. Security measures adopted in relation to the processing of personal data
FRITTA SLU implements and applies security mechanisms and measures, both technical and organizational, appropriate to guarantee a level of security of the processing appropriate to the risk.
To this end, FRITTA SLU, based on an objective assessment, has identified, analyzed and evaluated the risks of variable probability and severity for the rights and freedoms of natural persons and, consequently, has applied appropriate and effective mechanisms, guarantees and security measures to eliminate or mitigate the identified risks.
Specifically, appropriate and effective technical and organizational measures are adopted to mitigate the risks of accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication or access to said data. Likewise, FRITTA SLU guarantees compliance with the duty of professional secrecy and confidentiality in all its employees, contractors, third parties using personal data
11. Rights of the Interested Party.
The user may address their communications and exercise their data protection rights following the formalities imposed by the data protection regulations.
In all our operations related to your privacy, we strive to comply with current regulations, which contain a series of rights for the interested party that we list below:
Your rights | What does it mean? |
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Right to information | You have the right to be presented with clear, concise, transparent and easy-to-understand information about how we use your personal data and about your rights. We provide you with this information in this Policy in point 5. |
Right of access | You have the right to access the personal data we have about you (with certain limits). Manifestly unfounded, excessive or repetitive requests may not be addressed. To exercise this right, please contact us by any of the means indicated below.. |
Right to rectification | You have the right to have your personal data rectified when they are inaccurate or have ceased to be valid or to have them completed when they are incomplete. To exercise this right, please contact us by any of the means indicated below. If you have an account, it may be easier for you to correct them yourself by modifying your profile.. |
Right to erasure/right to be forgotten | In certain cases, you have the right to have your personal data erased or deleted. It should be noted that this is not an absolute right, since we may have legal or legitimate reasons to keep them. If you wish us to delete your personal data, please contact us by any of the means indicated below.. |
Right to withdraw consent at any time when data processing is based on consent | In the event that consent has been granted for any of the purposes informed and determined in the treatments to which we refer, we inform you that you have the right to withdraw consent at any time, without that this affects the legality of the treatment based on the consent prior to its withdrawal. To find out which treatments are based on consent, we refer you to point 5 of this policy. If you wish to withdraw your consent, please contact us by any of the means indicated below.. |
Right to object to processing based on the satisfaction of legitimate interests | You can oppose at any time that we treat your data when the treatment is based on the satisfaction of legitimate interests. To find out which treatments are based on consent, we refer you to point 5 of this policy. If you wish to exercise this right, please contact us by any of the means indicated below.. |
Right to file a claim with a supervisory authority | Likewise, we inform you that when you have not obtained satisfaction in the exercise of your rights or the way to exercise them, you may file a claim with the Control Authority. If you want to know more information about this right and how to exercise it, you can go to the AGPD: http://www.agpd.es/ Tel. 901 100 099 and 91.266.35.17. C/Jorge Juan,6 28001-Madrid. . |
Right to data portability | Do not hesitate to contact us by any of the means indicated below before filing a complaint with the competent authority in matters of data protection. You have the right to receive the personal data that concerns you and that you have provided to us in a structured, commonly used and machine-readable format, to be able to transmit them to another data controller, when the processing is based on the execution of a contract or on your consent and the processing is carried out by automated means. To find out which treatments are based on consent, we refer you to point 5 of this policy. For more information, please contact us by any of the means indicated below. |
Right to restriction of processing | You have the right to request the restriction of the processing of your data. If you exercise this right, the processing of your data will be subject to limitations, so we may store them, but we will not be able to continue using or processing them. This right can only be exercised in certain circumstances defined by the General Data Protection Regulation, as follows: that the interested party contests the accuracy of the personal data, during the period that allows the controller to verify the accuracy thereof. that the processing is unlawful and the interested party opposes the deletion of the personal data and requests instead the restriction of its use. that the controller no longer needs the personal data for the purposes of the processing, but the interested party needs them for the formulation, exercise or defense of claims. that the interested party has opposed the processing under Article 21, paragraph 1, while it is verified if the legitimate reasons of the controller prevail over those of the interested party. If you wish to exercise this right, please contact us by any of the means indicated below. |
Right to cookie deactivation | You can proceed to deactivate cookies at any time. As a general rule, Internet browser settings are usually set by default to accept cookies, however, you can easily deactivate them by changing your browser settings. Many cookies are used to improve the usability or functionality of websites, therefore, if you disable them, it may prevent you from enjoying all or part of the services provided through our website, you may have usability problems or you may have problems with your session if you start one. If you wish to limit or block all cookies set by our websites (which may prevent you from using certain parts of the website) or by any other websites/applications, you can do so through your browser settings.. |
How can you exercise your data protection rights?
To exercise your rights, you must submit a written request to the following address: CV-20, Km. 8 de Onda 12200 (Castellón), or to the following email: fritta@fritta.com, indicating in the subject line “RGPD Valencia”. You must specify which of the rights you request to be satisfied and, in turn, you must attach a photocopy of your ID card or equivalent identification document. In the event that you act through a representative, legal or voluntary, you must also provide a document that proves the representation and identification document of the same. If you want to have a model for this you can:
- Either use an official model of the Agency: https://www.aepd.es/reglamento/derechos/index.html
- Or request a model from us: fritta@fritta.com
12. Processing of special categories of personal data and personal data relating to criminal convictions and offenses
The introduction of personal information relating to personal data that reveals ethnic or racial origin, political opinions, religious or philosophical beliefs, or trade union affiliation, and the processing of genetic data, biometric data aimed at uniquely identifying a natural person, data relating to health or data relating to the sexual life or sexual orientations of a natural person, as well as personal data relating to criminal convictions and offenses, is not allowed in the completion of the free text fields. If any information relating to the aspects mentioned is entered in any of our forms or through email, it will be immediately deleted from our information systems without being able to attend to the query made, since such data is not necessary or relevant for the purposes determined in the processing of this Website.
13. Links to other websites
Sometimes we provide links to other websites, but these websites are not under our control. Therefore, we will not be responsible for any problem that arises in connection with the use of personal data, the content of the website or the services offered by these websites.
14. Data quality
The User declares that the data provided, whether their own or those of third parties they represent, are true, accurate and undertakes to communicate any modification or update thereof. The user will be responsible for any damage or loss, direct or indirect, that may be caused to FRITTA SLU or any third party as a result of the provision of false, fraudulent, inaccurate, incomplete or outdated personal data.
The data requested by the User indicated with an asterisk (*) will be strictly necessary to be able to contact the User. In no case will the fact of not providing more data than strictly necessary imply a decrease in the quality of the service.
15. Data of minors or incapacitated persons
The use of the Service is not allowed to minors, so if you are under 16 years of age, please refrain from using the services of our website.
FRITTA SLU may request additional information or documentation in order to verify the age of the interested party, taking into account the available technology.
16. Data update
The user is the only source of information for their personal data, therefore FRITTA SLU requests that, in order to keep their data updated and current at all times in accordance with the principles of the GDPR, they communicate to the address indicated for the exercise of the rights of access, rectification, cancellation and opposition, any variation thereof, as well as the cessation of their activity in the entity they represent, if applicable, to proceed with the cancellation and/or historical processing thereof.
17. Consent for advertising mailings.
According to the LSSI Law. FRITTA SLU will not send commercial communications by e-mail or other equivalent electronic means of communication that have not been previously authorized by the recipient thereof through the authorization systems used by FRITTA SLU
In the case of those users with whom there is a prior contractual relationship, FRITTA SLU is authorized to send commercial communications referring to FRITTA SLU products or services that are similar to those that were initially the subject of contracting with the client.
In any case, the user can voluntarily request exclusion from receiving more commercial information through the Customer Service channels after proving their identity, or by unsubscribing from the advertising email itself. Personal data will be kept in our information systems indefinitely to carry out commercial communications of the company's products and services, as long as the right of opposition to said advertising mailings is not used
18. Social Networks
By becoming a fan, follower or similar of FRITTA SLU on the different social networks and in the context of this processing, you must take into account that FRITTA SLU can only consult or unsubscribe your data in a restricted way as it has a specific profile. Any rectification of your data or restriction of information or publications must be done through the settings of your profile or user on the social network itself. By default, you consent to:
a) The processing of your personal data in the environment of said social network and in accordance with its Privacy policies.
b) FRITTA SLU's access to the data contained in your profile or biography, depending on the privacy settings you have on each network, these will be more or less extensive.
c) That the news published about our events, or our comments may appear on your wall or biography.
d) To receive communications about our products/events.
If you want to stop following us, you just have to click on the "Unlike" or "Unfollow" option.
19. Modification of this privacy policy
FRITTA SLU reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as industry practices, informing users in advance of the changes that occur in it.
The uninterrupted use of FRITTA SLU by the User will constitute a ratification of this document, with the modifications and changes that have been introduced.
For the same reasons mentioned above, FRITTA SLU reserves the right to modify or interrupt the Service, in whole or in part, with or without notification to the user. FRITTA SLU will not be liable to the User or to third parties for having exercised its right to modify or interrupt the Service.